Item Policy

01Allowed Items

The following categories may be carried through the Platform without special handling, provided each individual item is lawful, properly packaged, and accurately described to the matched traveler before payment is funded. All food and agricultural items, regardless of category, must be declared to customs authorities at the destination; failure to declare may result in fines, confiscation, or refusal of entry.

• Clothes, footwear, and personal wear that is unworn or freshly laundered.
• Dry, factory-sealed packaged snacks, confectionery, spices, and pickles, provided they comply with the destination country's food import rules and are declared at customs.
• Wired consumer accessories such as cables, chargers without batteries, headphones, and adapters.
• Documents, photographs, books, and printed paper not subject to export control.
• Unopened consumer goods and ordinary gifts of low declared value.

Any allowed item may still be refused at the discretion of the traveler, customs authorities, or the operating airline. Acceptance on the Platform does not constitute clearance for international transport.

02Restricted Items (Special Handling Required)

The following categories are conditionally permitted only when every applicable airline, dangerous-goods, and customs requirement is satisfied. The sender bears sole responsibility for verifying these conditions before the item changes hands; the traveler bears sole responsibility for refusing any item that cannot be safely or lawfully carried.

2.1 Liquids, Gels, Aerosols, and Pastes

• Carry-on: each container must not exceed 100 ml (3.4 fl oz) and must fit inside a single transparent, resealable one-litre bag, in line with TSA, DGCA, and ICAO Annex 17 guidance.
• Checked baggage: subject to the operating airline's liquid limits and any applicable hazardous-materials rules.

2.2 Powders on US-bound Carry-on

• For flights bound to the United States, powder-like substances in containers of 350 g (12 oz) or more may be subject to additional screening at the carry-on checkpoint and, in some cases, may be required to travel in checked baggage instead.
• This rule is procedural and applies regardless of whether the contents are food, cosmetics, or another lawful category.
• Sealed retail packaging, original labels, and a declaration at customs ease screening; loose powders in unmarked containers are routinely refused.

2.3 Electronics with Built-in Lithium Batteries

• Devices containing built-in lithium batteries (such as wireless headphones or small gadgets) must be fully disclosed in the item description during listing creation.
• Devices containing batteries should be powered off and protected from accidental activation.
• Damaged, recalled, or swollen batteries may not be carried under any circumstances.

2.4 Tools, Sporting, and Kitchen Items

• Sharp objects, blades, scissors over 6 cm, screwdrivers over 7 cm, and similar tools must be packed in checked baggage only.
• Cooking gas cylinders, pressure vessels, and items containing fuel residue may not be carried.
• Sporting equipment such as cricket bats, golf clubs, or hockey sticks must be checked, not carried into the cabin.

Where this Policy and a more restrictive airline, airport, or government rule conflict, the more restrictive rule prevails.

03Strictly Prohibited Items

The following items are absolutely prohibited from being requested, listed, accepted, carried, handed off, or received through the Platform under any circumstance. Attempting to send or carry any prohibited item will result in immediate cancellation of the transaction, forfeiture of any platform fees paid, suspension or permanent termination of the offending user's account, and, where appropriate, referral of the matter to law enforcement and customs authorities in India, the United States, and any other relevant jurisdiction.

3.1 Medicines, Prescriptions, and Health Products

• All prescription medication and over-the-counter pharmaceuticals.
• All health supplements, vitamins, and wellness products.
• Any narcotic, psychotropic, or controlled substance regulated under the Narcotic Drugs and Psychotropic Substances Act, 1985 (India), the Controlled Substances Act, 21 U.S.C. § 801 et seq. (United States), or the United Nations Single Convention on Narcotic Drugs, 1961.
• Cannabis and any cannabis-derived product, including products lawful in the state or country of origin but unlawful at destination.
• Unregistered or counterfeit pharmaceuticals.

3.2 Weapons, Knives, and Dangerous Goods

• Firearms, firearm components, ammunition, gunpowder, and all imitation firearms.
• Knives, swords, batons, stun guns, pepper spray, mace, and other offensive weapons.
• Explosives, fireworks, flares, fuses, blasting caps, and any military-grade ordnance.
• Compressed or flammable gases, including aerosol fuels and camping cylinders.
• Flammable liquids and solids, oxidizers, organic peroxides, corrosives, and any substance classified under the IATA Dangerous Goods Regulations as forbidden on passenger aircraft.
• Radioactive material, infectious substances, and toxic chemicals.

3.3 Perishable Food, Plants, and Live Organisms

• Fresh, raw, or perishable foodstuffs of any kind (sealed, shelf-stable packaged dry snacks and spices are permitted; declare at customs).
• Fresh fruit, vegetables, plants, seeds, soil, and untreated wood.
• Fresh meat, poultry, seafood, eggs, and unpasteurised dairy.
• Live animals of any kind, including insects, fish, reptiles, and birds.
• Animal parts, ivory, bone, hide, taxidermy, and any product covered by the Convention on International Trade in Endangered Species (CITES).
• Human remains, bodily fluids, organs, and biohazardous specimens.

3.4 High-Value, Currency, and Financial Instruments

• Cash, banknotes, or monetary instruments of any currency or amount.
• Loose precious metals, gold, silver, bullion, or precious stones.
• Cryptocurrency private keys, hardware wallets pre-loaded with assets, and any instrument that conveys ownership of digital value.
• Antiques, fine art, and cultural artefacts requiring an export licence.

3.5 Launch-Phase Restrictions on High-Value Items

During the initial launch phase of the Platform, the following high-value items and luxury goods are not accepted on the Platform under any circumstance. These categories are paused temporarily during this phase as we optimise our route coverage and trust systems. The list of supported categories will expand in future phases.

• Laptops, notebook computers, tablets, and e-readers.
• Smartphones, mobile phones, and SIM-locked communication devices.
• Cameras (DSLR, mirrorless, action, instant), camera lenses, and gimbals.
• Drones, transmitters, and radio/telecom devices.
• Luxury watches, designer handbags, designer apparel, and luxury accessories.
• Standalone power banks, loose lithium batteries, and battery packs.
• Alcoholic beverages of any kind.
• Tobacco, cigarettes, cigars, and vaping devices (vapes).
• Passports, visas, driver's licenses, national ID cards, and immigration papers.
• Commercial inventory, wholesale merchandise, and bulk cargo.
• Any item with a declared value at or above USD 500 (or INR 40,000 where the item is declared in rupees). The app and our servers refuse it.

Senders are responsible for accurately declaring the nature and value of each item; understatement to circumvent this restriction is itself a breach of this Policy and grounds for the enforcement actions in Section 6.

3.6 Counterfeit, Unlawful, and Sanctioned Goods

• Counterfeit, pirated, or trademark-infringing goods.
• Goods originating from, or destined to, jurisdictions or persons subject to sanctions enforced by the United States Office of Foreign Assets Control (OFAC), the United Nations, or the Government of India.
• Items obtained through theft, fraud, or any other unlawful act.
• Obscene, hateful, or extremist material whose carriage is unlawful in either the country of origin or the country of destination.
• Any item the carriage of which would cause Airceleo, the traveler, the sender, or the receiver to violate applicable law.

04Sender Obligations

• Accurately describe and photograph every item before requesting carriage.
• Disclose any restricted-category attribute (liquid volume, battery wattage, food type, etc.) in the item description.
• Package items securely and tamper-evidently before handoff.
• Be present at handoff to permit the traveler to inspect the contents.
• Pay all applicable customs duties, GST, sales tax, and import fees levied at destination.
• Refrain from submitting any prohibited item under any circumstance, even at the request of a third party.

05Traveler Obligations

• Inspect every item at handoff, in the presence of the sender, before accepting carriage.
• Refuse any item that does not match the description, appears suspicious, or that the traveler is not comfortable carrying. Refusal at this stage carries no platform fee.
• Decline any restricted item that exceeds airline, dangerous-goods, or customs limits.
• Maintain custody of accepted items at all times during transit.
• Truthfully declare carried items to customs authorities at destination.
• Hand the items over only to the verified receiver upon successful entry of the delivery one-time password (OTP).

06Enforcement and Consequences

A breach of this Policy may result in any combination of the following actions, applied at Airceleo's sole discretion and without prior notice:

• Immediate cancellation of the affected request, listing, or match.
• Forfeiture of platform fees and forfeiture or partial refund of escrowed funds, in accordance with the Refund Policy.
• Withholding or reversal of payouts pending investigation.
• Temporary suspension or permanent termination of the offending user's account.
• Reporting of the matter to airlines, airport authorities, customs, and law-enforcement agencies in any relevant jurisdiction.
• Civil or criminal proceedings to recover losses, fees, and penalties incurred by Airceleo or affected third parties.

07Liability Disclaimer

Airceleo does not inspect, certify, insure, or guarantee the lawfulness, safety, or quality of any item exchanged through the Platform. Each user assumes full and sole liability for the items that user offers, accepts, transports, hands off, or receives. To the fullest extent permitted by law, Airceleo disclaims all liability for any loss, damage, fine, penalty, seizure, prosecution, injury, or death arising directly or indirectly from any item carried or attempted to be carried in violation of this Policy or applicable law.

08Updates to this Policy

Airceleo may update this Policy from time to time to reflect changes in law, airline rules, dangerous-goods regulations, or platform operations. The "Effective Date" at the top of this document indicates the most recent revision. Continued use of the Platform after a revision constitutes acceptance of the updated Policy.

09Contact

For questions about this Policy, write to support@airceleo.com. For grievance redressal under Indian law, write to grievance@airceleo.com.

By using the Airceleo platform you confirm that you have read, understood, and agree to be bound by this Item Policy in its entirety.