Airceleo Private Limited ("Airceleo," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, process, store, and disclose information when you access or use the Airceleo platform, including our website, mobile applications, and related services (collectively, the "Platform").
By using the Platform, you consent to the practices described in this Privacy Policy and applicable laws, including the Information Technology Act, 2000 and related rules. If you do not agree with this Policy, please do not use the Platform.
01
Who we are
Airceleo is a technology platform that facilitates personal item coordination between independent users. Airceleo does not provide delivery, courier, logistics, or transportation services and does not take possession or control of items.
02
Information we collect
2.1 Personal information
- Full name
- Email address
- Phone number
- Date of birth
- Profile photograph
- Payment-related information (processed by third-party providers)
2.2 Identity verification information
Airceleo uses third-party identity verification providers, including Persona, to confirm user identity.
- Government-issued identification information
- Selfie or biometric verification (where applicable)
Airceleo does not independently conduct criminal background checks and does not store raw identity documents beyond what is required for verification.
2.3 Transaction and platform activity information
- User role (Sender or Traveler)
- User-declared item categories and values
- Arrangement creation and completion status
- Payment transaction references
- Platform activity logs
2.4 Chat and communications
Airceleo provides in-app messaging that is encrypted in transit and at rest using industry-standard security practices.
- Messages are protected while being transmitted between devices and servers
- Messages are stored in encrypted form on our systems
Airceleo does not actively monitor message content. However, message content may be accessible to Airceleo only where technically necessary for system maintenance, security, abuse prevention, or legal compliance.
Airceleo may retain limited metadata, including:
- Message timestamps
- Sender and recipient identifiers
- Delivery status
Users acknowledge that:
- Encryption does not prevent recipients from copying, forwarding, or sharing messages
- Airceleo cannot guarantee confidentiality once information is shared with another user
2.5 Device and usage information
- Device type and operating system
- IP address
- App version
- Log and diagnostic data
2.6 Location information
Airceleo does not conduct real-time tracking of users or items. Limited location information (such as city or route endpoints) may be voluntarily provided by users to facilitate coordination.
2.7 Login security alerts and approximate location
To protect your account, we monitor failed sign-in attempts. If a number of failed attempts are made against your account within a short period, we temporarily lock the account and send a security-alert email to the address on file, stating the time of the attempts and providing a link to reset your password.
So that you can judge whether the activity was your own, that email also shows an approximate location (typically a city, region, and country) derived from the Internet Protocol (IP) address the attempts came from. To obtain it, we transmit only the IP address to an independent IP-geolocation service (ipwho.is); we do not transmit your name, email address, account identifier, or any other personal information, and the lookup is performed solely in connection with such a security event. The location is approximate and is provided for your information only. This processing relies on our legitimate interest in keeping your account secure.
03
How we use your information
- Operate and maintain the Platform
- Verify user identity via third parties
- Facilitate user coordination and payments
- Prevent fraud and misuse
- Communicate service-related updates
- Improve Platform functionality and security
04
Cookies and similar technologies
We use cookies and similar technologies to:
- Authenticate sessions
- Maintain security
- Store preferences
- Analyze usage trends
You may manage cookies through your browser settings.
05
How we share information
Airceleo does not sell or rent personal information. Information may be shared only:
- With service providers (e.g., Persona, payment processors, cloud infrastructure)
- Between users as necessary to coordinate arrangements
- When legally required by law enforcement or regulatory authorities
- In connection with mergers, acquisitions, or corporate restructuring
Limited security disclosure (IP geolocation). Separately from the providers above, and solely to generate the approximate-location information described in Section 2.7, we transmit the IP address associated with anomalous login activity to an independent IP-geolocation service (ipwho.is). This disclosure is confined to the IP address — no name, email address, account identifier, or other personal information is shared, and the service receives nothing that would let it associate the IP address with you. Because only a single, non-identifying technical data point is shared for a security purpose, this disclosure is made in reliance on data-minimisation and legitimate-interest principles rather than under a dedicated data-processing agreement.
06
Data security
We implement reasonable technical and organizational safeguards to protect your information. However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
07
Data retention
We retain personal information:
- While your account is active
- As necessary for legal compliance, dispute resolution, and fraud prevention
Certain data may be retained after account closure as required by law.
Third-party processor retention. When you delete your account, we erase or anonymise the personal information under our control. However, certain third-party processors retain personal information under their own legal, regulatory, and anti-money-laundering obligations, independently of our deletion process: Persona retains your identity-verification (KYC) data; Stripe and Razorpay retain payment and payout transaction records; and Resend may retain transactional-email delivery records. Deleting your Airceleo account does not force these providers to delete data they are legally required to keep. You may contact each provider directly to request deletion of their retained records, which they may decline where a legal-retention obligation applies.
08
Your rights
Subject to applicable law, you may:
- Access and update your information
- Request correction or deletion
- Request account deactivation
Data held by our payment processors (Stripe, Razorpay) and identity-verification provider (Persona) is retained under their own legal and anti-money-laundering obligations and is not force-deleted when you delete your Airceleo account (see Section 07).
Requests can be submitted via our support contact.
09
Third-party links
The Platform may contain links to third-party services. Airceleo is not responsible for their privacy practices.
10
Changes to this Privacy Policy
We may update this Policy periodically. Continued use of the Platform constitutes acceptance of changes.
11
Contact information
Airceleo
Email: support@airceleo.com
